Denode Help Center

Last updated: 2024/09/12

7.1. The Client acknowledges and agrees that, while opening a Denode account establishes registration, the Client must undergo a comprehensive verification process of personal information as part of the client identification and verification procedure before accessing any Platform services.

7.2. To verify personal information, the Client shall submit requisite documents and a clear selfie photograph according to the instructions provided on the platform.

7.3. The Service Provider shall review the information submitted by the registered Client and retain sole discretion in determining whether to verify the personal information.

7.4. To qualify as an Accredited Investor, the Client shall submit additional documentation as specified by the Service Provider, which may include, but is not limited to, proof of income, asset statements, or professional certifications.

7.5. The Service Provider reserves the right to refuse verification of a Client's information if the authenticity, completeness, or accuracy of the submitted information is deemed questionable by the Service Provider.

7.6. The Client hereby acknowledges and consents that information collected for client identification purposes may be shared with authorized authorities for the detection and prevention of money laundering, terrorism financing, fraud, and other financial crimes when deemed necessary by the Service Provider or required by law. Client information may also be used within the scope specified in the Privacy Policy.

7.7. By submitting personal information for verification, the Client expressly grants the Service Provider the right to collect, use, and share such personal information within the scope specified in these Terms of Service and the Privacy Policy.

7.8. The Service Provider shall retain the Client's personal information for a minimum of 10 years, or such longer period as may be required, in accordance with applicable laws and regulations.

7.9. Clients who are identified as Politically Exposed Person (PEP), or who become PEPs during the course of their relationship with the Platform, are subject to Enhanced Due Diligence (EDD) procedures. This includes, but is not limited to:

Providing detailed information on the source of funds and wealth;

Submitting additional documentation to verify the legitimacy of funds;

Providing information on business and professional activities;

Undergoing more frequent and stringent account monitoring.

7.10. The Service Provider reserves the right to refuse or terminate services to PEPs if the Enhanced Due Diligence process cannot be completed satisfactorily or if the associated risks are deemed too high.

7.11. Clients are required to inform the Service Provider immediately if they become a PEP or if they are related to or closely associated with a PEP during the course of their relationship with the Platform. Failure to disclose PEP status or to comply with EDD requirements may result in immediate suspension or termination of the Client's account and services.

7.12. The Service Provider may, at its sole discretion, apply EDD procedures to other high-risk clients who are not technically defined as PEPs but who may pose similar risks.

7.13. Corporate Account Verification:

For Clients registering as a corporate entity, the Service Provider shall require additional documentation, including but not limited to: certificate of incorporation, memorandum and articles of association, board resolutions, and identification documents for all authorized representatives and beneficial owners.

The corporate Client shall designate authorized representatives who shall have the authority to operate the account and execute transactions on behalf of the entity.

The corporate Client shall promptly notify the Service Provider of any changes in its corporate structure, ownership, or authorized representatives.

7.14. Enhanced Due Diligence:

The Service Provider may, at its sole discretion, require the Client to undergo an Enhanced Due Diligence process, which may include the submission of additional information, documents, and records about the Client, the Client's company or fund, key management personnel, beneficial owners, and directors (collectively, "Enhanced Due Diligence").

The Service Provider reserves the right to charge fees for such Enhanced Due Diligence procedures. In such cases, the Service Provider shall provide the Client with prior notice of any applicable fees.

The Client's failure to comply with Enhanced Due Diligence requests may result in the suspension or termination of the Client's account, at the sole discretion of the Service Provider.

7.15. The Service Provider reserves the right to update or modify the identification and verification procedures at any time to ensure compliance with evolving regulatory requirements and industry best practices.

8. ACCOUNT USE AND SECURITY

9. USER ACKNOWLEDGEMENTS AND OBLIGATIONS

10. ISSUER ELIGIBILITY, REGISTRATION, AND COMPLIANCE

11. SERVICE FEES

12. MANAGEMENT OF CLIENT FUNDS AND ASSETS

13. LIMITATIONS ON THE SCOPE OF SERVICES

14. GLOBAL ACCESSIBILITY AND SANCTIONS COMPLIANCE

15. THIRD PARTY SERVICE PROVIDERS

16. LIABILITY

17. LIMITATION OF LIABILITY

18. NO PROFESSIONAL ADVICE PROVIDED

19. RISK DISCLOSURE