Question 1

What are the cryptocurrency deposit fees?

Accepted Answer

Cryptocurrency deposits on Denode are free of charge. However, network fees for blockchain transactions still apply and are paid to the network.

Question 2

What are Bitcoin withdrawal fees?

Accepted Answer

0.00015 BTC for Bitcoin withdrawals. This fee includes network transaction costs and are subject to change depending on network congestion.

Question 3

What are Ethereum withdrawal fees?

Accepted Answer

0.0015 ETH for Ethereum withdrawals. This includes network gas fees and are subject to change depending on network congestion.

Question 4

What are USDT withdrawal fees?

Accepted Answer

USDT withdrawal fees vary by network: 1.0 USDT for BEP20, AVAXC, SOL etc, 8.0 USDT for ERC20.

Question 5

Are there any minimum withdrawal amounts?

Accepted Answer

Yes, minimum withdrawal amounts vary by cryptocurrency to ensure transactions are economically viable considering network fees.

Question 6

What are the MNT (Mongolian Tugrik) deposit fees?

Accepted Answer

Mongolian Tugrik (MNT) deposits are free. You only pay for bank transfer fees.

Question 7

What are the USD deposit fees?

Accepted Answer

US Dollars (USD) deposits are free. You only pay for bank transfer fees.

Question 8

What are the MNT withdrawal fees?

Accepted Answer

300 MNT for withdrawals in Mongolian Tugrik (MNT). 1,000 MNT minimum withdrawal amount is required.

Question 9

What are the USD withdrawal fees?

Accepted Answer

0.09 USD for withdrawals in US Dollars (USD) within local banks in Mongolia. 5.00 USD minimum withdrawal amount is required.

Question 10

What are the processing times for fiat transactions?

Accepted Answer

Processing times vary by currency and method but are generally within 2 business days. Times may vary depending on bank processing and international transfer requirements.

Question 11

How do I create an account on Denode?

Accepted Answer

To create a Denode account, visit denode.io and click "Register". Follow the simple registration process, verify your email, and complete the KYC verification to start trading.

Question 12

What documents do I need for KYC verification?

Accepted Answer

For KYC verification, you'll need a valid government-issued ID (passport or national ID card), proof of residence, and a clear selfie photo.

Question 13

What can I trade on Denode?

Accepted Answer

Denode offers three main product categories: Global Crypto for cryptocurrency trading, Tokenized Stocks for trading tokenized shares of global companies, and Denode Market for exclusive tokenized assets.

Question 14

How do I start trading on Denode?

Accepted Answer

After verifying your account, deposit funds (crypto or fiat), navigate to the trading page, select your desired market, and place your buy or sell orders.

Question 15

What payment methods are available?

Accepted Answer

Denode accepts deposits in MNT (Mongolian Tugrik) and USD via bank transfer. For cryptocurrencies, you can deposit directly from your wallet.

Question 16

How long do deposits and withdrawals take?

Accepted Answer

Cryptocurrency transactions typically process within minutes, subject to network confirmation times. Fiat transactions via bank transfer usually process within 1-3 business days.

Question 17

How does Denode protect my assets?

Accepted Answer

Denode employs multiple security measures including cold storage, advanced encryption, multi-factor authentication, and regulated third-party custodians to protect your assets.

Question 18

How can I contact Denode support?

Accepted Answer

You can reach our support team via email at support@denode.io or phone at +97672276969. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8).