Question 1

How do I create an account on Denode?

Accepted Answer

To create a Denode account, visit denode.io and click "Register". Follow the simple registration process, verify your email, and complete the KYC verification to start trading.

Question 2

What documents do I need for KYC verification?

Accepted Answer

For KYC verification, you'll need a valid government-issued ID (passport or national ID card), proof of residence, and a clear selfie photo.

Question 3

What can I trade on Denode?

Accepted Answer

Denode offers three main product categories: Global Crypto for cryptocurrency trading, Tokenized Stocks for trading tokenized shares of global companies, and Denode Market for exclusive tokenized assets.

Question 4

How do I start trading on Denode?

Accepted Answer

After verifying your account, deposit funds (crypto or fiat), navigate to the trading page, select your desired market, and place your buy or sell orders.

Question 5

What payment methods are available?

Accepted Answer

Denode accepts deposits in MNT (Mongolian Tugrik) and USD via bank transfer. For cryptocurrencies, you can deposit directly from your wallet.

Question 6

How long do deposits and withdrawals take?

Accepted Answer

Cryptocurrency transactions typically process within minutes, subject to network confirmation times. Fiat transactions via bank transfer usually process within 1-3 business days.

Question 7

How does Denode protect my assets?

Accepted Answer

Denode employs multiple security measures including cold storage, advanced encryption, multi-factor authentication, and regulated third-party custodians to protect your assets.

Question 8

How can I contact Denode support?

Accepted Answer

You can reach our support team via email at support@denode.io or phone at +97672276969. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8).

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